Terms of service

Effective Date: 11-19-2024

Welcome to The Cookie Caper! By using our website and purchasing our products, you agree to comply with the following Terms of Service ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, please do not use our website.

1. General Information

1.1 Business Name: The Cookie Caper
1.2 Contact Email: info@thecookiecaper.com

1.3 Location: South Dennis, Massachusetts 02660,
United States

1.4 By accessing our website or purchasing our products, you agree to these Terms and any additional policies referenced herein.

1.5 We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on this page.

2. Products and Services

2.1 All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

2.2 Customization: For personalized orders, customers must provide accurate information (e.g., flavors, designs). We are not responsible for errors resulting from inaccurate customer input.

2.3 Allergy Disclaimer: Our products may contain or come into contact with common allergens, including nuts, dairy, gluten, and eggs. Customers are responsible for reviewing product details before placing orders.

3. Pricing and Payments

3.1 All prices are listed in USD and are subject to change without notice.

3.2 Payment must be completed at the time of purchase via the payment methods available on our website. 

3.3 In the event of a pricing error, we reserve the right to cancel or adjust your order after notifying you.

4. Shipping and Delivery

4.1 Processing Time: Orders are processed within 5-7 Business days after payment is received. For custom orders, additional time may be required.   Processing time may increase based on company demand.  

4.2 Delivery: Delivery timelines are estimates and may vary based on location and shipping method.

4.3 We are not responsible for delays caused by shipping carriers or incorrect delivery addresses provided by the customer.

4.4 Please review our Shipping Policy for more details.

5. Returns and Refunds

5.1 Due to the perishable nature of our products, we do not accept returns or exchanges.

5.2 If you receive a damaged or incorrect order, contact us at info@thecookiecaper.com within 24 hours of delivery with photos of the issue.

5.3 Refunds or replacements are provided at our discretion.

6. Intellectual Property

6.1 All content on our website, including text, images, and designs, is the property of The Cookie Caper and is protected by copyright laws.

6.2 Unauthorized use, reproduction, or distribution of our content is prohibited.

7. Limitation of Liability

7.1 The Cookie Caper is not responsible for:

  • Delays or damages caused by shipping carriers.
  • Allergic reactions or other issues resulting from customer consumption of our products.

7.2 To the fullest extent permitted by law, our liability is limited to the amount paid for the product(s) in question.

8. Governing Law

8.1 These Terms are governed by and construed in accordance with the laws of the state of Massachusetts, United States.

9. Contact Information

If you have any questions about these Terms, please contact us: