Refund policy

Effective Date: 11-18-2024

At The Cookie Caper, we take pride in delivering freshly baked, high-quality cookies to our customers. Due to the perishable nature of our products, we have the following refund policy in place to ensure fairness and transparency.

1. Refund Eligibility

1.1 We do not accept returns or exchanges for our products due to their perishable nature.

1.2 Refunds or replacements are only provided in the following cases:

  • You received an incorrect order (e.g., wrong flavors or quantities).
  • The product was not delivered due to an issue on our end.

1.3 To qualify for a refund or replacement, customers must:

  • Notify us within 24 hours of receiving the order.
  • Provide proof of the issue, including photos of the damaged or incorrect items and the packaging.

2. Non-Refundable Situations

We are unable to offer refunds or replacements in the following cases:

  • Delays or damages caused by shipping carriers.
  • Incorrect delivery address provided by the customer.
  • Products left unattended after delivery, leading to spoilage or damage.
  • Allergic reactions to ingredients (please review product details before purchasing).

3. How to Request a Refund or Replacement

If you believe you are eligible for a refund or replacement, please follow these steps:

  1. Email us at info@thecookiecaper.com with the subject line: "Refund/Replacement Request - [Order Number]."
  2. Include the following details in your email:
    • Your name and contact information.
    • Order number.
    • Photos of the product and packaging showing the issue.
  3. We will review your request within 3 business days and notify you of the outcome.

4. Refund Process

4.1 Approved refunds will be processed within 5-7 business days to your original payment method.

4.2 If you prefer, we can provide a replacement for the damaged or incorrect item(s) instead of a refund.

5. Contact Us

For any refund or replacement inquiries, feel free to contact us: